Equipment Maintenance CMMS Software Support
Equipment maintenance CMMS software support ensures a successful and timely implementation of MaintSmart. If you are simply testing MaintSmart we encourage you to call or email with any question you have. We’ll do our best to answer it by phone or by web demonstration.
CMMS Training Videos: Several CMMS training videos to choose from and many more available upon request.
Email Support: Free unlimited for the first 60 days. Up to 10 instances per month after the first 60 days. Typical response time is 30 minutes or less. Additional support is available by annual contract as described below. We’re here if you need us!
Complete Manual Set is available for download as zipped Adobe documents.
Equipment Set-Up Guide is useful for understanding and configuring MaintSmart’s three-dimensional equipment hierarchy.
Toll-free phone support + free upgrades: is free for the first 60 days (with <5 user license purchase). One full year of extended support is provided with any purchase of five (5) or more licenses. Extended support is completely optional and may be continued beyond the first term by purchasing an annual contract (Extended Support). Email support is always free!
This CMMS software may be translated into any language. We provide any language translation (Google machine translation) upon request. In addition, there is no charge of obligation for this translation service. MaintSmart 5.0 includes a translation screen that assists the user in performing translation. The translation affect 99% of the text in the software including screen text, report literal text and message text. Contact MaintSmart for more information.
Call toll-free 1-888-398-0450 or +1-541-751-0450. Hours 9:00 A.M.-5:00 P.M PST.
For Technical Assistance Email: MaintSmart Software, Inc. – Support
For General Comments Email: MaintSmart Software, Inc. – Comments
Please provide your organization name with all technical support requests. In many cases questions can be resolved by using the extensive help system that is installed on your computer with the program software. Select the ‘Help’ menu item or press F1 on the item/screen in question while running MaintSmart.